Policies & FAQ
Prerequisites
Many courses have qualifying prerequisites. The robust nature of our products mandates adherence to course requirements.
It is incumbent upon the registering student or his or her employer to ensure all prerequisite conditions are met.
If the student has not successfully completed all prerequisite courses, the student will not be permitted to continue in the course.
Callidus Software, Inc. assumes no liability for declining a student's participation in a course if the student has not completed the
mandatory prerequisite course material. The Manager of Global Education Services must approve all exceptions.
NOTE: Refunds will not be issued for any student not permitted to continue the course if the course instructor
evaluates the student as being unqualified. Students who do not adhere to the prerequisite policy but who remain in
the course will be charged full list price for each prerequisite course as defined in the course description,
even though they have not taken the prerequisite courses.
Frequently Asked Questions
View our responses to:
| Attendance |
| Callidus Software courses are available only to Callidus Software customers and authorized Alliance Partners. |
| Registration |
| All students must register in advance for courses. Walk-in students are not accepted. |
| Confirmation |
| A confirmation letter will be sent at the time of registration. We recommend that students bring this confirmation on the first day of attendance. |
| Onsite & Resident Buyout Courses |
| Onsite or Resident Buyout courses (courses at the Callidus Software headquarters for which all seats have been purchased by one customer) may be rescheduled or cancelled up to 28 calendar days prior to the course start date without penalty. Full charges will apply for cancellation/rescheduling fewer than 28 calendar days prior to the course start date. |
| Cancellation by Callidus Software |
| Callidus Software reserves the right to change course schedules and tuition, modify course content, and cancel courses when necessary. If a course is canceled, we will make every effort to notify students a minimum of 14 calendar days prior to the scheduled start date. Callidus Software is not responsible for any associated travel costs. |
| Inclement Weather |
| Callidus Software reserves the right to cancel courses due to weather conditions. In case of inclement weather, please contact the Callidus Education Line (866-622-2089) to determine whether the course will be conducted or rescheduled. |
| Pricing |
| Prices for Callidus Software Inc. Education courses do not include travel or accommodation expenses. |
| Payment |
| You or your company must pay for a course or submit a purchase order to Callidus Software before we can confirm your reservation. You may send a company check, submit a purchase order, or pay with one the following credit cards: American Express, Visa, or MasterCard. Once we receive payment or a purchase order, we will e-mail a confirmation document that includes directions to the office and a list of local hotels, as well as phone numbers, addresses, and a list of the courses you will be attending. |
| Course Participation |
| If a registered student fails to appear for a scheduled course or fails to complete the entire course, the full tuition will still be charged. |
| Cancellation |
| Callidus Software, Inc. will refund training payments for any student who cancels his/her attendance at least 10 business days prior to the scheduled course. Students who cancel before the first day of a scheduled course but after the 10-business-day cancellation deadline will be charged 50% of the cost of the course. All other students will be charged full price for the courses for which their attendance has been confirmed. (NOTE: Refund processing fees may apply.) |
| Course Hours |
| Hours for all Callidus Software courses are 9:00 AM – 4:30 PM. |
| Travel Arrangements |
| Students are responsible for their own travel and hotel arrangements. Prices for Callidus Software, Inc. Education courses do not include travel or accommodation expenses. |
| Courseware Copyright |
| All rights are reserved. No courseware or any other materials used in a course may be reproduced in any form - electronic, mechanical, photocopy, recording, or otherwise - without advance written permission from Callidus Software, Inc. |
| Weapon-Free |
| For everyone's safety, no weapons of any type are allowed in any facility or property owned, leased, or operated by Callidus Software. This policy applies to any type of firearm or device intended or designated to be able to cause personal injury or death, whether licensed, legal, illegal, concealed, or carried openly. |
| Smoking Policy |
| The use of tobacco products is not permitted in any facility or property owned, leased, or operated by Callidus Software The use of tobacco products is not permitted in any facility or property owned, leased, or operated by Callidus Software. |
| Sexual Harassment |
| Sexually harassing conduct in the workplace, whether committed by Callidus Software employees, vendors, contractors, or visitors, is prohibited. |
| Electronic Devices |
| As a courtesy to other students and the instructors, Callidus requests that all electronic devices (personal computers, cell phones, pagers, PDAs, etc.) be turned off during the course. |
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