Solutions for Telecommunications
As commoditization takes hold in telecommunications, companies need lightning-fast reflexes in order to maintain competitiveness and reduce customer churn. It's not about just keeping up with your competitors, but about out-sprinting them. Callidus helps your company remain agile enough to shift sales strategies as quickly as the market changes.
- Develop new products and services and business models to protect against competitive threat from new technologies, such as VoIP
- Implement strategic partnership models to expand distribution capabilities
- Choose the leaders' solution: 4 of the 10 largest telecommunications companies in the world use Callidus
As telecommunications companies increase the number of products and services they offer to the market, competition has intensified, resulting in lower prices for the consumer. With declining prices, companies must increase the total number of customers to drive revenue and profit growth. The value of each customer has risen, indicating that customer retention is imperative.
"Callidus is already playing an important role for mobile operators in other markets, which provided us with confidence in their ability to provide outstanding products and services that our business demands. Vodafone is a major player in the Australian mobile communications market and our decision to enhance our commission system by employing technology from Callidus Software will help us deliver on this promise to our dealers and customers."
— Dave Boorman, CFO, Vodafone Australia
How do 3 out of 5 of the largest telecommunications companies in the U.S. use Callidus to improve sales performance?
- Reducing customer churn
- Increasing the number of products and services sold to each customer
- Improving customer service capabilities to bolster customer satisfaction
Callidus and Telecommunications
Callidus customers in the telecommunications industry include:
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Callidus provides the flexibility telecommunications companies require to keep compensation plans in line with continually changing, competitive market conditions. Using Callidus' sophisticated process model, telecommunications providers can quickly and easily implement compensation plans with multiple performance measures to address business issues such as customer retention and product mix.
Stepping-stair matrices can be used to reward sales teams for selling product bundles, where each additional product included results in a higher commission rate.
TrueInformation enables providers to share performance and compensation payment data with sales teams and retailers via the web.
With Callidus Sales Performance Management, companies can motivate the sales force and distribution channels to reduce service deactivations, and to up-sell additional products and services.
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