Callidus Software is the only SPM and EIM vendor with extensive dispute resolution capabilities. Other solutions merely provide a simple ability to send an e-mail to request more information. TrueResolution collects all relevant data from the TrueComp repository, attempts to resolve the issue using pre-determined business rules, and communicates status of the dispute to the originator automatically.
When disputes cannot be resolved automatically, TrueResolution routes the issue to the appropriate person for further research, and manages the workflow of the issue all the way to resolution and approval.
Why is TrueResolution so valuable to your organization?
- Eliminates a manual, error-prone sales operation process
- Enables quick and accurate resolution of questions and disputes
- Allows tracking of claims through a completely web-based self-service portal
TrueResolution replaces what is typically a manual and error-prone process with an automated process that allows sales professionals to request updates to compensation data, such as sales credit, compensation, quota, and organizational changes.
Compensation professionals can easily research, escalate and resolve disputes online.
With TrueResolution, compensation issues are resolved in a fraction of the time compared to manual e-mail and telephone-based systems - with 100% accuracy. Faster resolution of disputes, and more immediate updates to the compensation system, build trust among the sales force, enabling them to focus on closing business, rather than spending valuable time worrying about their compensation.
- Improved sales operation productivity: eliminates a manual, error-prone sales operation process, and allows compensation data updates to be initiated from the field, where the majority of errors occur.
- Improved sales force and broker network relations: enables sales professionals, brokers and channel partners to submit and track their claims through a completely web-based self-service portal.
- Reduced administrative overhead: allows automated process coordination and dispute resolution to be initiated from the field, resolving issues more quickly.
- Improved tracking and approval control: keeps the compensation group informed of the changes that may affect compensation.
- Reduced fraud and error rates: tracks changes and the history of compensation data, ensuring that all activity is fully traceable and accounted for.
- Increased market share with mind share: enables quick and accurate resolution of questions and disputes, and establishes and secures the trust of direct and indirect representatives.
To complement Callidus TrueResolution,
Workflow Solution Packs are available to expand the Sales Performance Management solution and increase its value to payees, sales operations and compensation administration.
Pervasive Performance Management
Incentive Management
